We use AI assistants (set up by MY-LO, hosted in South Africa) to help run everyday tasks — answering enquiries, booking appointments, sending reminders, sorting messages, and preparing routine replies. The AI helps us respond faster. A human on our team reviews anything important before it goes out.
Your details (name, contact, enquiry) are processed under the Protection of Personal Information Act (POPIA). They are stored on South-African servers and are never sold. You can ask to see, correct, or delete your data at any time — see contact below.
Read our full Privacy Policy.
If an automated step affects you — for example a booking hold, a reminder, or a quote — you have the right to object and to have a person review it. Just email us and a human will take over. No automated decision about you is final without that option.
Standard setup: your data stays in South Africa. [IF ANY TOOL SENDS DATA OUTSIDE SA, LIST IT HERE — e.g. "We use a US-based language model to draft replies; no personal data is used to train it." Disclose every exception.]
By using our enquiry form or chat, you agree to MY-LO processing your details so we can respond, in line with POPIA. You can withdraw consent anytime via the contact below.
Data requests, POPIA objections, or "I want a human" — send us a message and a real person will take over. No automated decision about you is final.