MY-LO Referral Programme — Terms & Conditions

Effective 16 August 2026 · MY-LO (mylo.co.za), operated by the brand manager on behalf of the company. These terms govern the Refer & Earn programme.

Not legal advice. This is a plain-language summary of MY-LO's referral terms for SME introducers. It is not a substitute for advice from a qualified South African attorney. The executed referral engagement and these terms prevail; in case of conflict, the signed agreement governs.
Headline term: Commission is payable only on the one-off sale / setup fee (the installation package the referred client purchases). Commission is not payable on any recurring support, SLA, or monthly retainer — those are excluded by definition below.

1. Definitions

  1. "Referrer" — a person or entity registered in the MY-LO referral portal who introduces a prospective client.
  2. "Referred Client" — a business first introduced to MY-LO by the Referrer through the portal, and not already in MY-LO's records.
  3. "Qualifying Sale" — a confirmed, paid order by a Referred Client for a MY-LO setup/installation package (e.g. single-workflow or full-skill-set install).
  4. "Support/SLA Fee" — any recurring monthly support, maintenance, or service-level agreement (including the R3,000 and R8,000 tiers). Expressly excluded from commission.

2. Commission

  1. The Referrer earns a commission of 10% (ten percent) of the net value of a Qualifying Sale.
  2. Commission is calculated solely on the one-off setup/sale amount, exclusive of VAT, and exclusive of any Support/SLA Fee.
  3. Exclusion: No commission is due, directly or indirectly, on any recurring support, SLA, retainer, or renewal of the same client. The programme rewards customer acquisition, not ongoing service revenue.
  4. Example: a Referred Client buys the R15,000 full install + R8,000/month support. Commission = 10% of R15,000 = R1,500. The R8,000/month is excluded entirely.

3. Eligibility & Qualifying

  1. A referral must be registered in the portal before the client engages MY-LO commercially. Retrospective claims are not recognised.
  2. MY-LO marks the referral "won" only after the Qualifying Sale is paid in full. Commission accrues at that point.
  3. Where a client is introduced by more than one party, MY-LO's records determine the attributed Referrer at its reasonable discretion.

4. Payment

  1. Commission is paid within 14 days of the Qualifying Sale being paid in full, by EFT to the Referrer's nominated bank account.
  2. Commission is exclusive of tax. The Referrer is responsible for any tax, VAT, or statutory obligation arising from commission received.
  3. MY-LO may deduct any amount properly due where a Qualifying Sale is refunded or charged back.

5. Relationship, Conduct & Data

  1. The Referrer is an independent introducer. Nothing in this programme creates employment, partnership, agency, or fiduciary relationship.
  2. The Referrer processes personal information only as MY-LO's sub-processor, strictly for data the Referrer themselves submits via the portal. The Referrer must comply with POPIA and the ECT Act, and must have a lawful basis (e.g. consent) to share any prospect's data with MY-LO.
  3. Data scope: the Referrer has access only to referrals they submitted and their own portal data. The Referrer is not granted access to MY-LO's sourced leads, other referrers' leads, or any third-party personal information.
  4. Referrers must not misrepresent MY-LO's services, pricing, or the programme.
  5. The Referrer indemnifies MY-LO against any claim arising from the Referrer's handling, sharing, or processing of prospect data, or from any misrepresentation made to a prospect.
  6. MY-LO may suspend or terminate a Referrer's participation for breach of these terms or conduct prejudicial to MY-LO.

6. General

  1. MY-LO may amend these terms on notice published on this page; continued participation constitutes acceptance.
  2. These terms are governed by the laws of the Republic of South Africa.
  3. This document is a plain-language summary for SME referrers and is not legal advice; a qualified attorney should be consulted for binding interpretation.
MY-LO (mylo.co.za) · Refer & Earn · Privacy · Terms