By using this website or our services you agree to these terms. Where we engage you as a client, the executed client agreement and the applicable quote govern that engagement; this page governs website and general use only.
MY-LO installs and configures agentic-AI assistants inside tools our clients already use. The agent software is provided free of licence; our service is the setup, tuning, and support. We are not a law firm, accountant, medical practitioner, or financial adviser. Our agents must not be relied upon for legal, financial, or medical decisions; a qualified human must review anything consequential. AI outputs are generated and may be inaccurate — you remain responsible for acting on them.
Parts of this site and client deployments use automated assistants. Where an automated step could affect a person (e.g. a booking hold, reminder, or quote), that person may request human review — see our AI & Your Data page (POPIA s71).
The service and all AI outputs are provided "as is" without warranty of any kind, express or implied, including fitness for a particular purpose or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that outputs will be correct or complete.
To the maximum extent permitted by South African law: (a) MY-LO is not liable for any indirect, special, or consequential loss; (b) our total aggregate liability for any claim arising from the service is limited to the amount you paid for the specific service in the three (3) months preceding the claim; (c) we are not liable for loss arising from your reliance on AI outputs, your own data, or third-party tools. Nothing limits liability that cannot be excluded by law (e.g. for death or personal injury caused by negligence, or fraud).
You indemnify MY-LO against any claim, loss, or cost (including reasonable legal fees) arising from: your breach of these terms, your data or its processing, your representations to third parties, or your use of the service contrary to law.
This website and its content are owned by MY-LO or licensed to us. Client-specific configurations we build are assigned to you once paid in full; our underlying methods, kits, and know-how remain ours.
Prices are in ZAR. Setup is a once-off fee; support tiers recur as agreed. Unpaid amounts may suspend the service. Fees are exclusive of VAT unless stated.
Either party may end a client engagement per the signed agreement. On termination we return or delete your data within a reasonable period, subject to legal retention.
Referrers are independent introducers. Commission is payable only on a qualifying one-off sale per the Referral Terms; recurring support/SLA fees are excluded. Referrers process personal information only as our sub-processors for data they themselves submit, and must comply with POPIA/ECTA. Referrers have no access to third-party leads or data.
These terms, the client agreement, and the Referral Terms form the entire agreement. Variations must be in writing. We may update these terms; the current version is published here with its effective date and continues to bind on use.
Governed by South African law. Disputes first go to good-faith mediation; failing resolution within 30 days, the competent South African courts have exclusive jurisdiction.