MY-LO Service #18

Knowledge Base / FAQ Builder

Auto-builds and maintains a searchable help centre from your docs, chats and tickets.

What this install does for you

Real, specific automation — matched to how a South African SME actually runs.

Auto-build

Turns docs and past chats into a help centre.

Smart search

Customers find answers in plain language.

Self-updating

New info flows in, stale answers retire.

Categorised

Organised the way your customers think.

Embedded anywhere

Drops into your site or portal.

Analytics

Shows what people actually search for.

Every install includes Pre-Training (R 5 000 / 8 hrs)

Before go-live we train your agent on your business — your services, tone and edge cases — so it works like a senior team member from day one, not a generic bot. For this service: we load your FAQs, brand voice, tools and hand-off rules, then run live rehearsals until it's right.

See Pre-Training & pricing →

Support & SLA

Monthly support — Basic R 3 000 (4 hrs) or Advanced R 8 000 (12 hrs) per month. Sold on an SLA with a minimum 12-month commitment. No support plan? Ad-hoc work is billed at R 1 500 / hour.

See full pricing →

Want this running in your business?

Tell us how you work — we'll set up the agentic AI model tuned to your operation. The agent is free; setup is our service.

Get This Built →

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