MY-LO Service #17

24/7 Support Chatbot

Answers FAQs from your own knowledge base — resolution at 2am, not next morning.

What this install does for you

Real, specific automation — matched to how a South African SME actually runs.

KB-grounded

Answers only from your real docs and policies.

24/7 coverage

Solves common issues any time, instantly.

Escalation logic

Hands complex cases to a human with context.

Ticket creation

Logs unresolved issues for follow-up.

Continuous learning

Improves from every interaction.

Multilingual

Serves your customers in their language.

Every install includes Pre-Training (R 5 000 / 8 hrs)

Before go-live we train your agent on your business — your services, tone and edge cases — so it works like a senior team member from day one, not a generic bot. For this service: we load your FAQs, brand voice, tools and hand-off rules, then run live rehearsals until it's right.

See Pre-Training & pricing →

Support & SLA

Monthly support — Basic R 3 000 (4 hrs) or Advanced R 8 000 (12 hrs) per month. Sold on an SLA with a minimum 12-month commitment. No support plan? Ad-hoc work is billed at R 1 500 / hour.

See full pricing →

Want this running in your business?

Tell us how you work — we'll set up the agentic AI model tuned to your operation. The agent is free; setup is our service.

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