Ticket Routing & Prioritisation
Sorts the support load, prioritises by impact, and escalates the urgent — fairly, every time.
What this install does for you
Real, specific automation — matched to how a South African SME actually runs.
Intake triage
Captures and categorises every ticket.
Priority scoring
Routes by urgency and customer value.
Skill routing
Sends each ticket to the right agent.
SLA watch
Flags anything at risk of breaching.
Auto-responses
Acknowledges and sets expectations instantly.
Load balancing
Spreads work evenly across the team.
Every install includes Pre-Training (R 5 000 / 8 hrs)
Before go-live we train your agent on your business — your services, tone and edge cases — so it works like a senior team member from day one, not a generic bot. For this service: we load your FAQs, brand voice, tools and hand-off rules, then run live rehearsals until it's right.
Support & SLA
Monthly support — Basic R 3 000 (4 hrs) or Advanced R 8 000 (12 hrs) per month. Sold on an SLA with a minimum 12-month commitment. No support plan? Ad-hoc work is billed at R 1 500 / hour.
Want this running in your business?
Tell us how you work — we'll set up the agentic AI model tuned to your operation. The agent is free; setup is our service.
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